Refund policy

Exchanges and Returns Policy

Thank you for shopping at Ex/Boyfriend! We sincerely appreciate your business and aim to provide you with exceptional service and high-quality products.

This Exchange and Refunds Policy outlines the guidelines for returning and exchanging products purchased through our e-commerce platform. Please review this policy carefully before making a purchase.

Returns

As a small business, we operate with limited resources and, therefore, do not accept returns. However, we understand that there may be instances where an exchange is necessary. If you receive a damaged or defective item, please contact us immediately to arrange for an exchange. Each returns case will be reviewed by our customer service team based on the evidence and can only be done for items that have not been worn and remain in their original condition. In such cases, we will cover the cost of return shipping.

Exchanges

If you require an exchange for a different size, color, or style, please reach out to us within 10 days of receiving your order. Please note that we only accept the exchange of items that have not been worn and remain in their original condition and packaging. In these cases, please consider that you will be responsible for covering the cost of return shipping.

Refunds

We do not offer refunds for returned items. However, if you receive a damaged or defective item and we are unable to provide a replacement within a 30-day timeframe, we will issue a refund to your original method of payment.